Refund policy
updated on October 30th 2026
This page is a translation of the French version. Only the French version is legally binding: in the event of any discrepancy, the French version prevails.
Right of withdrawal
In accordance with articles L.221-18 et seq. of the French Consumer Code, you have fourteen (14) days from receipt of your order to withdraw from your purchase, without having to give a reason. To do so, use the form on the Return request page, or write to us at contact@malfroid.com stating your order number. An acknowledgement of receipt is sent to you by email. You then return the products to us within fourteen (14) days of your request. These time limits apply to all our customers, whatever their country of delivery.
The right of withdrawal does not apply to products made to your specifications or clearly personalised (special orders, bespoke patinas, marking), nor to shoe repair or care services that have already been performed (article L.221-28 of the French Consumer Code).
Return conditions
- Shoes must be returned unworn outdoors, with no signs of wear on the sole, together with their accessories, in their original box and packaging, with the invoice or a copy of it.
- If the original box is missing or damaged, €15 is deducted from the refund, in accordance with our general terms and conditions of sale.
- We recommend trying your shoes on over a rug or carpet.
- Return address: MALFROID, 7 rue Villebois-Mareuil, 75017 Paris, France.
Return by post
From mainland France or Monaco, one return per order is free of charge. After your online request, you will receive a return label by email. Additional returns on the same order are at your expense, unless they are made in one of our stores.
From any other country or the French overseas territories, return costs are at your expense. We recommend declaring the parcel as “returned goods” to avoid customs charges, and choosing the same carrier as for the delivery if the country applies customs duties.
In all cases, keep your proof of postage until you have been refunded: for a return that you arrange yourself, the risks of transport are borne by you until the parcel is received by us.
Exchange
You may request to exchange a pair for another size or another model, subject to availability. After we receive your return, the new pair is shipped at our expense for delivery to mainland France or Monaco. For all other destinations, the shipping costs of the new pair are at your expense. If the product you choose costs more, we will ask you to pay the difference; if it costs less, the difference is refunded to you.
Refund
The refund is made no later than fourteen (14) days after we receive the returned products, using the same payment method as the one used for the order. It covers the price of the products only; shipping costs are not refunded. Depending on your bank, the credit may take up to ten business days to appear.
Return in store
You can bring your pair back to one of our stores, in Paris or Lille, on presentation of your invoice. For an exchange, within fourteen (14) days of delivery, the form is not required. For a refund, first make your request using the form by selecting “Return in store”, then bring your pair back within the stated time limits. Products purchased in store cannot be returned via the website.
Non-conforming or defective product
You benefit from the legal guarantee of conformity (two years from delivery) and the guarantee against hidden defects (two years from discovery of the defect). Write to us at contact@malfroid.com before sending anything back: return costs are then at our expense.
