Return request

You can find our exchange and refund policy below. For any return request, please fill out the form below with your order number, specify whether it is for an exchange or a refund, and then choose your return method: in-store or by mail.

Our exchange and refund policy
Return policy
  • You have 14 days from the receipt of your order to submit your request.
  • The shoes must be returned to us unworn outdoors, with no signs of wear on the soles, along with their accessories, in their box and original packaging. If the original packaging is not returned, a fee may be charged in accordance with our General Terms and Conditions of Sale.
  • We recommend trying on your shoes on a rug or carpet.
  • Custom orders (made-to-measure skates, branding, special orders) and shoe repair or maintenance services already performed cannot be returned.
  • For any refund request, the refund will be issued to the payment method used at the time the order was placed.
In-store exchange or refund

You can also return your pair to one of our stores in Paris or Lille (addresses and opening hours on the Our Stores page), upon presentation of your invoice.

  • For an exchange, within 14 days of delivery: you do not need to use the form. If you would like us to set aside the new pair, please indicate this in the form by selecting "In-store return", along with the desired model and size.
  • For a refund, first submit your request using the form by selecting "In-store return", then bring your pair back to us within the return period indicated above.
Return by mail

For returns from mainland France, the return shipping cost is covered. Additional returns for the same order are at your expense, unless they are made in one of our stores in Paris or Lille.

  1. Submit your request using the form above, including your order number. You will receive your return label by email.
  2. Prepare your package. Place the pair back in its original box, then in a cardboard box of your choice. If you reuse the delivery box, first remove the old carrier label, then attach the return label.
  3. Send it. Drop off the package at a post office or a Chronopost pickup point. Keep your proof of postage until your refund is issued.

For returns from abroad or the French overseas departments and territories, return shipping costs are at your expense.

  1. Submit your request using the form, including your order number.
  2. Prepare your package as described above.
  3. Ship it to the following address: Malfroid, 7 rue Villebois-Mareuil, 75017 Paris, France
  4. Tip: Declare the package as a "return of goods" to avoid customs fees. If the country applies customs duties, choose the same carrier as for the delivery. Have your proof of postage stamped and keep it until your refund is issued.
After the reception

As soon as we have received and inspected your package, we will confirm this by email.

  • Exchange: the new pair will be shipped to you free of charge upon receipt of your return, subject to availability. If the chosen model is more expensive, you will be charged the difference. If it is less expensive, the difference will be refunded to you.
  • Refund: it will be issued no later than 14 days after receipt of your return, to the payment method used for the order. It covers the price of the shoes only. Depending on your bank, it may appear in your account within ten business days at the latest.
Defective or non-compliant product

Write to us at contact@malfroid.com before sending anything back. We will then cover the return shipping costs under the two-year legal guarantee of conformity.